Last Updated: September 4, 2026

Welcome to QYZLENORA™.

This website and the related online store are operated by Tilly's, Inc. Throughout these Terms, references to “QYZLENORA™,” “we,” “our,” or “us” refer to Tilly's, Inc. and the services made available through this website, as applicable.

These Website Terms & Conditions govern your access to and use of our website, online shopping features, products, digital content, customer services, and other functionality made available through the site, collectively referred to as the “Services.”

By visiting our website, creating an account, placing an order, or otherwise using the Services, you acknowledge that you have read and agree to these Terms together with our applicable policies, including our Privacy Policy.

If you do not agree with these Terms, please discontinue use of the website and Services.

1. Eligibility & Website Access

You may use our Services only if you are legally capable of entering into a binding agreement under the laws applicable in your place of residence.

If you permit a minor under your supervision to access this website, you are responsible for that individual's use of the Services where permitted by applicable law.

When using certain website features or completing a purchase, you may be asked to provide information including:

• Your name

• Email address

• Shipping information

• Billing details

• Telephone number, where required

• Payment-related information

You agree that information submitted to us will be accurate, complete, and current.

Providing false, misleading, or unauthorized information may result in an order being delayed, canceled, or refused.

2. Customer Accounts

Some features of QYZLENORA™ may allow or require you to create a customer account.

If an account is created, you are responsible for:

• Maintaining the confidentiality of your login credentials

• Restricting unauthorized access to your account

• Keeping account information accurate

• Notifying us if you believe your account has been compromised

You are responsible for activity conducted through your account to the extent permitted by applicable law.

Accounts may not be sold, transferred, rented, or used by another person without our authorization.

We may restrict, suspend, or close an account when reasonably necessary to protect our customers, website, or business operations.

3. Product Information

We make reasonable efforts to present product information clearly and accurately.

Product pages may contain information concerning:

• Features

• Materials

• Dimensions

• Colors

• Available variations

• Pricing

• Product images

• Usage information

However, the appearance of a product on your screen may differ slightly from the physical item because of lighting, photography, manufacturing variation, screen calibration, or device settings.

We cannot guarantee that every displayed color or visual detail will appear exactly the same on all devices.

4. Availability & Product Changes

Products and product variations are offered subject to availability.

We reserve the right to:

• Update product specifications

• Modify available colors or styles

• Change packaging

• Limit purchase quantities

• Withdraw products from sale

• Introduce new products

• Correct inaccurate product information

These changes may be made without prior notice where permitted by law.

Availability shown on the website does not guarantee that an item will remain available until an order has been accepted and processed.

5. Placing an Order

Submitting an order through QYZLENORA™ constitutes an offer to purchase the products included in your order.

Receipt of an automated order confirmation does not necessarily mean that your order has been finally accepted.

We may review orders before acceptance for purposes including:

• Payment verification

• Inventory availability

• Fraud prevention

• Address validation

• Compliance with purchasing restrictions

We reserve the right to decline or cancel an order where reasonably necessary and permitted by law.

If payment has already been collected for an order that we later cancel, the applicable amount will be returned according to the original payment method and payment provider procedures.

6. Order Information & Customer Responsibility

Please review your shopping cart and checkout information carefully before submitting your purchase.

You are responsible for verifying:

• Product selection

• Quantity

• Size or variation

• Shipping address

• Billing information

• Contact details

Because we may begin processing orders shortly after submission, changes or cancellations cannot always be guaranteed.

If you notice an error after ordering, contact:

service@qyzlena.com

as soon as possible.

7. Personal Purchases

Products purchased through our store are generally intended for personal or household use.

Unless expressly authorized by us, you may not purchase products through the website for unauthorized commercial resale, redistribution, or other business purposes.

We reserve the right to limit or cancel orders that appear to involve unauthorized resale activity, unusually large quantities, automated purchasing systems, or other activity inconsistent with normal consumer purchasing behavior.

8. Prices & Promotions

Prices displayed on the website may change from time to time.

The amount applicable to your purchase will generally be the price shown during checkout at the time the order is submitted, subject to correction of obvious errors.

Promotional pricing may:

• Apply only for a limited period

• Require a promotional code

• Apply only to selected products

• Exclude certain items or regions

• Be subject to additional terms

Unless otherwise stated, promotional offers cannot necessarily be combined.

We reserve the right to modify or discontinue promotions where permitted by applicable law.

9. Taxes, Shipping & Additional Charges

Unless expressly stated otherwise, displayed product prices may not include:

• Shipping charges

• Sales tax

• VAT

• Customs duties

• Import taxes

• Brokerage fees

• Other government-imposed charges

Applicable charges that we collect directly will generally be displayed before final checkout.

For international orders, additional taxes or customs charges may be assessed by authorities in the destination country.

Please refer to our Shipping & Delivery Information for further details.

10. Payments

You agree to provide valid and authorized payment information when placing an order.

Payment options available to you will be displayed during checkout and may include eligible credit cards, debit cards, PayPal, or other supported payment services.

Payments may be processed by independent third-party payment providers.

QYZLENORA™ does not generally store complete payment card information within ordinary customer service records.

Your payment provider or financial institution may conduct additional authorization or security checks before approving a transaction.

11. Payment Authorization

An order may be delayed or declined if payment authorization cannot be completed.

Possible reasons include:

• Incorrect billing information

• Insufficient funds

• Card restrictions

• Fraud-prevention checks

• International transaction restrictions

• Payment provider security procedures

Questions specifically related to card approval, account limits, or payment-provider restrictions should normally be directed to your bank or payment provider.

12. Shipping & Delivery

Shipping estimates provided through QYZLENORA™ are intended as reasonable delivery projections and are not guaranteed arrival dates.

Delivery may be affected by circumstances such as:

• Carrier delays

• Customs clearance

• Severe weather

• Transportation disruptions

• Public holidays

• Remote destinations

• Incorrect delivery information

• Events outside our reasonable control

Please review our separate Shipping & Delivery Information page for processing times, estimated transit periods, tracking, and international delivery information.

13. Returns & Refunds

Eligible returns and refunds are governed by our separate Returns, Exchanges & Refunds Policy.

Return eligibility may depend on factors including:

• Product condition

• Return period

• Product category

• Proof of purchase

• Applicable consumer law

Customers should obtain return instructions before sending merchandise back.

Unauthorized returns may not be processed correctly.

14. Website Content & Intellectual Property

Unless otherwise stated, materials available through QYZLENORA™, including:

• Brand names

• Logos

• Product photography

• Graphics

• Website layouts

• Written content

• Product descriptions

• Illustrations

• Icons

• Design elements

are owned by, licensed to, or lawfully used by Tilly's, Inc. or its applicable licensors.

Such material may be protected by copyright, trademark, trade dress, and other intellectual property laws.

15. Permitted Use of Our Content

You may access website content for ordinary personal and non-commercial shopping purposes.

Without prior written authorization, you may not:

• Reproduce substantial portions of our website

• Republish product photography for commercial purposes

• Sell or sublicense our content

• Modify protected brand materials

• Create unauthorized derivative commercial works

• Systematically scrape or extract website information

• Use our trademarks in a manner that suggests false affiliation

Nothing on this website grants an implied license to use QYZLENORA™ intellectual property beyond ordinary use of the Services.

16. Acceptable Website Use

You agree to use the Services lawfully and responsibly.

You must not use QYZLENORA™ to:

• Violate applicable laws or regulations

• Commit fraud or deceptive activity

• Infringe intellectual property rights

• Impersonate another person

• Submit intentionally false information

• Distribute malware or malicious code

• Attempt unauthorized access to website systems

• Circumvent security measures

• Interfere with website operation

• Harvest personal information without authorization

• Conduct phishing or spam activities

• Use automated systems in a manner that disrupts the Services

We may take reasonable steps to restrict access when these requirements are violated.

17. Security & Technical Interference

You may not attempt to test, probe, bypass, reverse engineer, or interfere with the security or technical operation of our website except where such activity is expressly permitted by applicable law.

Activities designed to overload, disable, damage, or impair our Services are prohibited.

We may use security, anti-fraud, rate-limiting, or other protective measures to preserve the integrity of our systems.

18. Third-Party Services

Our website may rely on or provide access to third-party services such as:

• Payment processors

• Shipping providers

• Analytics platforms

• Social media services

• Advertising providers

• Embedded applications

• Technical integrations

Third-party services may operate under their own terms and privacy policies.

Their products, availability, content, and practices are generally controlled by the relevant third party rather than QYZLENORA™.

19. External Links

QYZLENORA™ may occasionally contain links to websites operated by independent organizations.

Such links may be provided for convenience and do not necessarily represent endorsement of the external website or its products.

We are not responsible for the accuracy, availability, content, or privacy practices of independently operated websites.

You should review the applicable terms and privacy policies before using third-party services.

20. Customer Reviews, Ideas & Feedback

You may choose to provide reviews, comments, ideas, suggestions, or other feedback concerning QYZLENORA™ products or Services.

By voluntarily providing non-confidential feedback, you grant us permission, to the extent permitted by law, to use that feedback for purposes including:

• Improving products

• Improving customer service

• Developing website functionality

• Business and marketing activities

You represent that content submitted by you will not knowingly violate another person's intellectual property, privacy, publicity, or other legal rights.

21. User-Submitted Content

If our website allows reviews, photographs, comments, or similar customer submissions, you remain responsible for the content you provide.

You must not submit content that is:

• Illegal

• Threatening

• Fraudulent

• Defamatory

• Malicious

• Infringing

• Intentionally misleading

• Harmful to website security

We may remove or restrict user-submitted material that violates these Terms or applicable law.

22. Website Errors & Corrections

Despite reasonable efforts to maintain accurate information, occasional errors may occur.

These could involve:

• Product descriptions

• Prices

• Discount amounts

• Availability

• Specifications

• Promotional information

• Shipping details

Where permitted by law, we may correct obvious errors, update information, or cancel an affected order.

If an order is canceled after payment because of a material website error, the amount collected for the canceled purchase will be refunded.

23. Website Availability

We aim to keep our Services accessible and functioning properly.

However, uninterrupted website availability cannot be guaranteed.

Access may temporarily be restricted because of:

• Maintenance

• Software updates

• Security concerns

• Hosting issues

• Network interruptions

• Technical failures

• Events outside our reasonable control

We may modify, suspend, or discontinue portions of the website where reasonably necessary.

24. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and Services are provided on an “as available” and “as is” basis.

We do not warrant that:

• The website will always operate without interruption

• Every technical error will immediately be corrected

• All third-party services will remain available

• The website will always be free from every harmful component

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

25. Limitation of Liability

To the fullest extent allowed by applicable law, Tilly's, Inc., QYZLENORA™, and their applicable officers, employees, affiliates, licensors, or service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from your use of or inability to use the Services where such liability may lawfully be limited.

This provision does not exclude liability that cannot be excluded or limited under applicable consumer protection or other mandatory laws.

26. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Tilly's, Inc., its applicable affiliates, employees, officers, service providers, and licensors against third-party claims resulting from:

• Your unlawful use of the Services

• Your material violation of these Terms

• Your infringement of another party's legal rights

This provision will not apply where prohibited by consumer protection law.

27. Suspension or Termination

We may suspend or restrict access to the Services where reasonably necessary because of:

• Fraudulent activity

• Security threats

• Material violations of these Terms

• Abuse of website functionality

• Unlawful conduct

Termination or suspension does not eliminate payment obligations or other responsibilities that arose before the effective date of termination.

Provisions that by their nature should survive termination will continue to apply.

28. Applicable Law

These Terms will be interpreted under laws applicable to Tilly's, Inc. and the relevant transaction, subject to any mandatory consumer protections that apply in the customer's place of residence.

Nothing in these Terms is intended to deprive consumers of rights or protections that cannot legally be waived or restricted.

Where applicable law provides consumers with mandatory rights regarding jurisdiction or dispute resolution, those rights will remain unaffected.

29. Severability

If any provision of these Terms is determined by a court or competent authority to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

30. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean we permanently waive our right to enforce that provision later.

Any waiver must be interpreted narrowly and applies only to the particular circumstances in which it is given.

31. Entire Agreement

These Terms, together with policies and notices incorporated by reference, form the agreement governing your use of the applicable QYZLENORA™ Services.

Relevant policies may include our:

• Privacy & Data Protection Notice

• Shipping & Delivery Information

• Returns, Exchanges & Refunds Policy

• Payment & Checkout Policy

Where separate promotional terms apply to a specific offer, those additional conditions may also form part of the applicable agreement.

32. Changes to These Terms

We may revise these Website Terms & Conditions periodically to reflect changes in:

• Our Services

• Website functionality

• Business practices

• Technology

• Applicable legal requirements

The latest version will be made available through this website.

Updates generally become effective when posted unless another effective date is specified or applicable law requires additional notice.

Your continued use of the Services after updated Terms become effective constitutes acceptance to the extent permitted by law.

Questions About These Terms?

If you have questions regarding these Website Terms & Conditions, please contact our customer service team:

QYZLENORA™
Operated by: Tilly's, Inc.
Email: service@qyzlena.com

Please include sufficient information in your message for us to understand and respond to your inquiry.

By continuing to access or use QYZLENORA™, you acknowledge that you have reviewed these Terms and agree to comply with them where legally applicable.