At QYZLENORA™, operated by Tilly's, Inc., we aim to make the delivery process clear, reliable, and easy to understand from the moment your order is confirmed.

Our fulfillment network may include selected manufacturing partners, regional warehouses, and distribution centers. Depending on product availability and destination, orders may ship from different facilities to help improve inventory efficiency and delivery coverage.

This fulfillment model helps us:

• Keep a broader selection of products available

• Reduce unnecessary warehousing and handling

• Maintain practical pricing

• Improve distribution across different regions

• Limit unnecessary packaging and transportation steps where possible

Please review the information below before placing your order.

1. Order Preparation

Once an order is successfully placed, it enters our processing system for review and preparation.

Standard Processing Time

Most orders are prepared for shipment within:

2–5 business days

This period may include:

• Payment verification

• Order confirmation

• Inventory allocation

• Basic product checks

• Packaging and dispatch preparation

Business days generally exclude weekends and public holidays.

Busy Seasons

During major promotions, seasonal sales, holidays, or periods of unusually high order volume, preparation may require up to:

6 business days

We appreciate your understanding during these busier periods.

2. Shipping Charges

Unless a different amount is clearly displayed during checkout, a standard shipping charge of:

$6.99 USD per order

applies to eligible purchases.

The shipping fee is generally charged once per order, regardless of the number of qualifying items included.

Any additional delivery charges, if applicable, will be shown before you complete checkout.

3. Estimated Transit Times

Delivery speed depends on the destination country, carrier network, local delivery conditions, and the fulfillment location assigned to your order.

Typical delivery estimates are:

These estimates begin after the order has been dispatched and do not include the initial processing period.

Delivery dates are estimates rather than guarantees.

4. Possible Delivery Delays

Although we work to keep orders moving efficiently, circumstances outside our direct control may occasionally affect transit times.

Possible causes include:

• Carrier congestion

• Severe weather

• Public holidays

• Customs inspections

• Remote delivery locations

• Transportation disruptions

• Incorrect or incomplete shipping information

International orders may take longer when customs authorities require additional review.

5. Shipment Tracking

After your order leaves the fulfillment facility, tracking information will normally be sent to the email address provided during checkout.

Please allow approximately:

1–3 business days

for the tracking number to begin displaying movement after shipment confirmation.

It is normal for some carriers to show limited information while a parcel is moving between logistics facilities.

A temporary lack of tracking updates does not automatically mean that a shipment has been lost.

6. International Duties & Import Charges

Orders delivered internationally may be subject to customs regulations in the destination country.

Depending on local laws, the recipient may be responsible for:

• Import duties

• Customs charges

• VAT or other local taxes

• Brokerage or clearance fees

• Other government-imposed charges

These amounts are determined by local authorities and are not generally included in the QYZLENORA™ product price or standard shipping charge unless specifically stated at checkout.

QYZLENORA™ and Tilly's, Inc. do not control customs assessments or customs processing times.

We recommend checking local import rules before ordering if you are unsure about potential charges.

7. Order Changes & Cancellation Requests

We begin processing orders shortly after they are received.

If you need to:

• Correct a shipping address

• Update delivery information

• Change an order detail

• Request cancellation

please contact us within 12 hours of placing your order.

Customer Service:

service@qyzlena.com

Please include your order number and the requested change in your message.

Once an order has entered fulfillment or has already been dispatched, we may be unable to modify or cancel it.

8. Address Accuracy

Customers are responsible for reviewing their shipping information before completing checkout.

Please make sure your order includes:

• Full recipient name

• Complete street address

• Apartment, unit, or suite number where applicable

• Correct city and postal code

• Valid country or region

• Reachable contact information where required by the carrier

QYZLENORA™ cannot guarantee successful delivery when incorrect or incomplete information is submitted.

If you notice an address error after ordering, contact us as soon as possible.

9. Damaged Deliveries

We recommend inspecting your package and merchandise shortly after arrival.

If an item appears to have been damaged during transportation, please contact us within 72 hours after delivery.

Send your request to:

service@qyzlena.com

To help us review the issue efficiently, please include:

• Your order number

• A description of the damage

• Clear photographs of the affected item

• Photos of the shipping packaging where relevant

After reviewing the claim, we may arrange a replacement or another appropriate resolution.

10. Packages Confirmed Lost in Transit

If tracking remains unavailable for an extended period or you believe your shipment has been lost, please contact our support team.

Where the shipping carrier officially confirms that a qualifying package was lost during transit, we will review the case and may arrange a replacement at no additional product cost.

Claims involving packages marked as delivered may require additional investigation with the carrier before a resolution can be provided.

11. Separate Shipments

Some orders containing multiple products may arrive in more than one package.

This may happen when:

• Products are stored at different fulfillment centers

• Items become available at different times

• Different carriers are used for specific destinations

If an order is divided into multiple shipments, separate tracking numbers may be provided.

Receiving one package before another does not necessarily mean that an item is missing.

12. Delivery Responsibility

Once a parcel has been transferred to the shipping carrier, delivery is subject to the carrier's network and local conditions.

We will still assist where reasonably possible if you experience:

• Extended tracking delays

• Delivery exceptions

• Confirmed loss

• Transportation damage

Please contact us with your order number so our team can review the available shipment information.

Need Shipping Help?

For questions about an order, shipment, tracking number, delivery delay, or address correction, contact:

QYZLENORA™
Operated by: Tilly's, Inc.
Customer Support: service@qyzlena.com

When contacting us, including your order number will help us locate your purchase more quickly.

Thank you for choosing QYZLENORA™.

We are committed to making fulfillment and delivery as straightforward, dependable, and transparent as possible.